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FAQ

Answers to most common questions about products, orders, shipments, and payments.
1. What makes TJP jewelry different from other brands? Plus

TJP is rooted in sacred Indian artistry, blending traditional craftsmanship with modern design. Our pieces are hand-forged by artisans using techniques passed down through generations, creating timeless jewelry with meaning and purpose.

2. Are TJP products ethically made? Plus

Yes! Every TJP piece is ethically crafted using sustainable methods. We prioritize small-batch production, eco-friendly packaging, and ethically sourced metals and gemstones. Our artisans are fairly compensated, and we work to empower local communities.

3. How do I care for my jewelry? Plus

To ensure longevity, keep your TJP jewelry away from chemicals, excessive moisture, and harsh conditions. Store it in a soft pouch to avoid scratches. Clean gently with a soft cloth to preserve its shine.

4. Can I customize my jewelry? Plus

We do offer some customization options. Please reach out to our customer service team, and we’ll be happy to guide you through the process to create a piece that’s truly yours.

5. What is your return and exchange policy? Plus

We offer a 30-day return and exchange policy for unworn items in original condition. Please refer to our Returns & Exchanges page for full details and instructions on how to proceed.

6. Where is TJP jewelry made? Plus

All of our jewelry is crafted in India, by skilled artisans who use time-honored techniques. We’re proud to support and preserve India’s rich jewelry heritage through our handcrafted designs.

7. Do you ship internationally? Plus

Yes, we offer international shipping! We want our pieces to be enjoyed around the world. Shipping fees will vary depending on your location. Please visit our Shipping page for more information.

8. What is the best way to contact customer support? Plus

For any inquiries, please reach out to us via email at support@thejewelryproject.com or use our contact form on the website. We’ll respond as quickly as possible to assist you!